Terms of Service

1. Acceptance of Terms

By accessing our website, booking our services, or engaging with Pool Cleaning SA in any capacity, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, you must not use our services or website.

2. Service Description

Our Services Include:

• Regular pool cleaning and maintenance (weekly, fortnightly, monthly)
• Green pool recovery and restoration services
• Pool equipment installation, repair, and maintenance
• Water chemistry balancing and testing
• One-time pool cleaning for special events
• Pool equipment inspections and consultations

Service Area

Our services are available throughout the Adelaide Metropolitan Area. Specific service availability may vary by location.

Service Standards

All services are performed by trained and experienced technicians in accordance with industry best practices and safety standards. We are fully licensed and insured for your protection.

3. User Responsibilities

As a client, you agree to:

• Provide accurate and complete information when booking services
• Ensure safe and reasonable access to your pool and equipment
• Secure any pets that may interfere with service delivery
• Remove personal items from pool area prior to service
• Provide notice of any pool or equipment issues that may affect safety
• Maintain pool area in a condition that allows safe service delivery
• Pay for services according to agreed terms and schedule
• Notify us promptly of any concerns or service issues

Access Requirements

You must ensure that our technicians have clear, safe access to your pool area during scheduled service times. This includes:

• Unlocked gates or provision of access codes/keys
• Clear pathways free from obstacles
• Adequate lighting for safety (if services are early/late in day)
• Notification of any hazards or special access requirements

4. Booking and Payment Terms

Service Booking

• All bookings are subject to availability and confirmation
• We will contact you within 24 hours to confirm booking details
• Emergency services may require immediate payment authorization
• Regular service schedules require advance payment arrangement

Payment Terms

• Payment is due upon completion of one-time services
• Regular services require prepayment or agreed payment schedule
• We accept cash, bank transfer, and major credit cards
• A 1.5% surcharge applies to credit card payments
• Overdue accounts may incur late payment fees

Pricing

All prices are quoted in Australian Dollars (AUD) and include GST where applicable. Pricing may vary based on:

• Pool size and condition
• Service frequency and type
• Location and accessibility
• Additional services requested
• Chemical and equipment costs

5. Cancellation and Refunds

Client Cancellations

• 24+ hours notice: Full refund or rescheduling available
• Less than 24 hours: Service fee may apply (50% of service cost)
• Same day cancellation: Full service fee applies
• No-show: Full service fee applies

Weather Cancellations

Services may be cancelled or rescheduled due to severe weather conditions for safety reasons. No fees apply for weather-related cancellations initiated by us.

Service Guarantee

If you are not satisfied with our service quality, please contact us within 24 hours. We will:

• Return to address any service issues at no additional cost
• Provide a partial or full refund if issues cannot be resolved
• Work with you to find a satisfactory solution

6. Service Guarantee

Quality Guarantee

We guarantee that our services will be performed in a professional and workmanlike manner. If you are not satisfied with the quality of our work, we will:

• Return to correct any deficiencies at no additional charge
• Provide expert advice and recommendations
• Use appropriate chemicals and equipment for your pool type
• Follow industry best practices and safety protocols

Limitations

Our guarantee does not cover:

• Pre-existing equipment defects or failures
• Issues caused by factors beyond our control (weather, power outages)
• Problems arising from client modifications or interference
• Normal wear and tear of pool equipment
• Chemical imbalances caused by external factors

7. Liability Limitations

Insurance Coverage

Pool Cleaning SA maintains comprehensive public liability insurance. All work is performed by qualified and insured technicians.

Limitation of Liability

To the maximum extent permitted by law, our liability for any loss or damage is limited to:

• The cost of re-performing the services
• A refund of the amount paid for the specific service
• Direct damages only (excluding consequential or indirect damages)

Excluded Liability

We are not liable for:

• Pre-existing equipment defects or hidden problems
• Damage caused by acts of nature or extreme weather
• Issues arising from client negligence or misuse
• Loss of pool use or inconvenience
• Damage to property not directly related to our services

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Pool Cleaning SA or our licensors and is protected by copyright and other intellectual property laws.

Permitted Use

You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works without our written permission.

Trademarks

"Pool Cleaning SA" and related logos are trademarks of our company. Use of these trademarks without permission is prohibited.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms of Service.

By using our services, you consent to our Privacy Policy and the processing of your personal information as described therein. Please review our Privacy Policy for detailed information.

10. Prohibited Conduct

You agree not to:

• Misuse our website or services for unlawful purposes
• Provide false or misleading information
• Interfere with our service delivery or equipment
• Harass, abuse, or threaten our staff or technicians
• Attempt to damage or disrupt our website or systems
• Violate any applicable laws or regulations
• Infringe on intellectual property rights

We reserve the right to terminate services and refuse future service to clients who engage in prohibited conduct.

11. Dispute Resolution

Initial Resolution

We encourage direct communication to resolve any issues. Please contact us immediately if you have any concerns about our services.

Formal Complaints

If informal resolution is unsuccessful, formal complaints should be submitted in writing including:

• Detailed description of the issue
• Dates and times of relevant events
• Desired resolution outcome
• Supporting documentation or evidence

External Resolution

If disputes cannot be resolved directly, they may be referred to relevant consumer protection agencies or resolved through the South Australian legal system.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.

Material changes will be communicated through:

• Email notification to registered clients
• Website announcement
• Updates to the "Last Updated" date

Continued use of our services after any modifications constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the South Australian courts.

Consumer Rights

Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable consumer protection legislation.

14. Contact Information

For questions about these Terms of Service or our services, please contact us: