Privacy Policy
At Pool Cleaning SA, we are committed to protecting your privacy and ensuring the security of your personal information.
Last Updated: 20 August 2025
Table of Contents
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Request a service quote or book a pool cleaning service
- Contact us via phone, email, or contact forms
- Subscribe to our newsletter or marketing communications
- Provide feedback or reviews about our services
This information may include:
- Full name
- Email address
- Phone number
- Property address where services are to be performed
- Service preferences and requirements
- Payment information (processed securely through third-party payment processors)
- Photos of your pool (if provided for service assessment)
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Date and time of visits
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery
- Providing pool cleaning and maintenance services
- Scheduling and managing service appointments
- Communicating about service details, changes, or updates
- Processing payments and managing invoicing
- Addressing service-related inquiries and support requests
Business Operations
- Improving our services and customer experience
- Analyzing website usage and performance
- Maintaining business records and compliance
- Preventing fraud and ensuring security
Marketing Communications
- Sending service reminders and maintenance tips
- Providing updates about our services and promotions
- Sending newsletters and educational content (with your consent)
You can opt-out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processing companies
- Website hosting and maintenance services
- Email marketing platforms
- Analytics and performance monitoring services
Legal Requirements
We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new entity, subject to the same privacy protections.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL encryption for data transmission
- Secure server infrastructure and data storage
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on privacy and security practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
6. Your Rights
Under Australian Privacy Principles (APP), you have the following rights regarding your personal information:
- Access: Request access to personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request limitation of how we use your information
- Objection: Object to certain uses of your personal information
- Portability: Request a copy of your data in a structured format
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Complaints
If you have concerns about how we handle your personal information, you can lodge a complaint with us directly or with the Office of the Australian Information Commissioner (OAIC).
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- For the duration of our service relationship
- To comply with legal and regulatory requirements
- To resolve disputes and enforce our agreements
- For legitimate business purposes such as maintaining business records
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
8. Children's Privacy
Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notification for significant changes (if we have your email address)
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Pool Cleaning SA
Email: info@poolcleaningsa.com.au
Phone: (08) 8317 1348
Address: Adelaide, SA
Business Hours: Monday - Friday: 9:00 AM - 5:00 PM
Privacy Officer: For privacy-specific inquiries, please email us with "Privacy Inquiry" in the subject line, and we will ensure your request is directed to our privacy officer.
This Privacy Policy is governed by Australian law and complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.